FAQ

How does Janus Craft Beverages work?

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It's simple - order your favourite craft (and snack!) through the mobile or web application. Kick back and relax while our delivery team gets your order delivered right to your door. Your order will be processed and sent out for delivery immediately, no need to worry about next day delivery or long waits.

How do I report an issue with my order?

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If you have an issue with your order, contact support@januscraftbeverages.ca, we will get back to you as soon as possible.

What is the status of my order?

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To check on the status of your order, navigate to your Janus Craft Beverages app and follow along with your live-tracked order. If you are experiencing issues with live tracking and need assistance, contact support@januscraftbeverages.ca

What are Janus Craft Beverage operating hours?

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Janus Craft Beverages operating hours are limited to the operating hours of each restaurant, brewery, or tied-house. Please check in-app the operating hours of the location you wish to order from - these will vary depending on establishment type.

Where is Janus Craft Beverages available?

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Janus Craft Beverages is currently servicing Ontario, Canada where delivery is available. Check out our craft locator. If you have questions about the status of Janus services in your area, please contact us.

Why do I have to purchase food with some orders?

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Ontario liquor regulations require that licensed restaurants include food with beverage alcohol purchase for pickup or delivery. This is not a requirement for brewers selling from their own retail stores.

Do I need an ID to receive my order?

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Yes! Upon filling your cart full of a variety of great craft, you will be notified that you must be of legal drinking age in the province of Ontario to purchase beverage alcohol. Government ID is required upon pickup or delivery.

How do I update my account information?

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In order to update your account information, navigate to your Account Settings > My Details.

Still looking for answers? Contact Us.

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